Order FAQs

What payment methods do you accept?

We accept PayPal, debit and credit Visa and Mastercard and American Express.

Can I see my purchase history?

Yes, go to My account > My orders.

Can I get a copy of my order invoice?

Yes, go to My account > My orders and click the Invoice button next to your order.

Ebook FAQs

What devices can I read your ebooks on?

We supply our ebooks in PDF format which means they can be read on almost every device out there, including all Amazon Kindle, Microsoft Windows, Google Chromebook, Android, Linux, Apple iOS and Apple macOS devices.

How do I download my ebook?

A download link will be emailed to you immediately after you complete your purchase. You will need to be logged in to your John Harper Publishing account to download your ebook.

You can also download your ebook from your Downloads page.

How do I transfer my ebook to my Kindle library to read on my Kindle device?

Amazon provide a guide on how to do this here.

Can I re-download my ebook again if I delete the file?

Yes, simply login to your account and visit the Downloads page where you’ll find all your purchased ebooks.

Can I download the ebook to more than one of my devices?

Yes, there are no limits to how many devices you can read your ebook on.

Can I print out pages from the ebook?

Yes, but your order number and partial order email address will show on every page.

Can I put my own bookmarks in the ebook?

This will depend on which PDF viewer / ebook app you are using. Most do support this functionality.

Do you offer volume discounts?

Yes, please contact us, letting us know the titles and quantities you would like, and we’ll get back to you.

I’ve lost my account details. How can I access my ebooks?

If you know the email address you used when creating your account then you can reset your password here.

If you don’t know what email address you used then please contact us.