About John Harper Publishing (JHP)
JHP is a private limited company registered in the United Kingdom (company number 07553716) and engaged in publishing. It is not part of a larger group, has no subsidiaries or associated companies and has no interests other than publishing. All our products are published under the name of John Harper Publishing.
Our registered office is Suite 421 Chynoweth House, Trevissome Park, Truro, TR4 8UN. Our address for correspondence is 27 Palace Gates Road, London N22 7BW and we can be contacted at [email protected]. Our website is johnharperpublishing.co.uk. An independently operated website dedicated to ‘The Ultimate EU Test Book’ is www.eu-testbook.com. We do not collect or use data from that website.
How we use data is described below.
Book orders are processed on our behalf by Turpin Distribution Services Ltd in the UK. They hold and make available to us essential information relating to your purchases such as your name, address, account details (if applicable), email address.
We do not share information about our customers other than with Turpin Distribution Services.
Most of our individual customers buy through third party suppliers (bookshops, online retailers). In such cases neither we nor Turpin have any information as to who the end customer is and accordingly cannot respond to any customer queries and have no knowledge of what data these third party suppliers may have about you.
We promote our books to individuals believed to have interests/responsibilities in our field of publishing, mainly in their institutional role (e.g. librarians, EU officials, EU affairs specialists in academia or think tanks, careers advisers in universities). For this purpose we collect basic contact information, mainly from institutional websites, which we hold in either paper or electronic format.
If you register to receive our email newsletter you will receive promotional information from time to time about our publications. We only need a valid email address to register you. No other data is collected and you can unregister at any time. Because we have only an email address none of our promotional information is specifically targeted: it is sent to all newsletter subscribers. We do not engage in any form of automated decision making or profiling of personal data.
We use the email newsletter platform MailChimp. MailChimp complies with the U.S.–E.U. and U.S.–Swiss Safe Harbor Framework, which is overseen by the U.S. Department of Commerce and covers the collection, use, and retention of personal data from European Union member countries and Switzerland. Mailchimp certify that they follow the principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. This scheme ensures that data is protected to the same level as it would be in the UK.
Email marketing campaigns may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity.
Print catalogues are sent from time to time to existing or prospective customers based on address information we have from previous book orders or our own research.
We may from time to time also contact prospective customers by publicly available email addresses to ask if they wished to be added to our mailing lists or receive printed catalogues. All such contacts are individually researched.
On some pages of johnharperpublishing.co.uk third parties may set their own anonymous cookies. For example, when you share a page using a social media sharing button.
We use Google analytics services to help us understand how people use the site. These cookies are used to store information, such as what time your current visit occurred, whether you have been to the site before, and what site referred you to the web page.
These cookies contain no personally identifiable information but they will use your computer’s IP address to know from where in the world you are accessing the Internet.
Google stores the information collected by these cookies on servers in the United States. Google may transfer this information to third-parties where required to do so by law, or where such third-parties process the information on Google’s behalf.
For more information on the usage of cookies by Google Analytics please see the Google website. A link to the privacy advice for this product is provided below for your convenience:
Click the button below to manage cookies on this site.
Submission data is stored in our site database and is emailed directly to us. This email will include the submitter’s IP address, timestamp, name, email address and message.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Comment Gravatar Hovercards
This feature will send a hash of the user’s email address (if logged in to this site or WordPress.com — or if they submitted a comment on the site using their email address that is attached to an active Gravatar profile) to the Gravatar service in order to retrieve their profile image.
In order to check login activity and potentially block fraudulent attempts, the following information is captured: attempting user’s IP address, attempting user’s email address/username (i.e. according to the value they were attempting to use during the login process), and all IP-related HTTP headers attached to the attempting user.
Failed login attempts, which contain the user’s IP address, attempted username or email address, and user agent information are synced with WordPress.com.
To initiate and process subscriptions, the following information is used: subscriber’s email address and the ID of the post or comment (depending on the specific subscription being processed). In the event of a new subscription being initiated, we also collect some basic server data, including all of the subscribing user’s HTTP request headers, the IP address from which the subscribing user is viewing the page, and the URI which was given in order to access the page. This server data used for the exclusive purpose of monitoring and preventing abuse and spam.
Functionality cookies are set for a duration of 347 days to remember a visitor’s blog and post subscription choices if, in fact, they have an active subscription.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
We provide two free self-assessment apps as services on this website. Details of these are provided on the relevant webpages. We cannot identify users of the apps and therefore no data is available to us to contact you or confirm your identity if you contact us. Only you are able to amend or delete your personal data.
Although we aim to include only safe and relevant external links, we of course cannot guarantee or verify the contents of any externally linked websites. Users should therefore be aware that they click on external links at their own risk.
Social media platforms
Our website makes use of sharing buttons to enable you to share web content directly from web pages to social media platforms. Engagement with external social media platforms is subject to the terms and conditions of the social media platforms and something over which we have no control. Please use such external platforms with appropriate caution.
John Harper Publishing Online Shop
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 6 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We accept payments through PayPal and Stripe. When paying via these platforms, some of your data will be passed on to them, including information required to process or support the payment such as the purchase total and billing information.
If you contact us, via the website, post or other means we will retain the information you provide us with for the purpose of dealing with your enquiry. For example, if you ask to unsubscribe from our email list we need to retain your email address in order to know not to use it again.
Correction of data
You are entitled on request to [email protected] or by post to our correspondence address above to know what information about you we have access to. Please advise us if you think any of the data we hold about you may be incorrect and we will delete/amend the data as appropriate.